Question 1

What documents does ShineHerb provide with each shipment?

Accepted Answer

Every batch ships with a Certificate of Analysis (COA). A technical specification sheet and MSDS are available on request, and HALAL, KOSHER, ISO and other certificate copies can be shared during supplier qualification.

Question 2

Which quality standards do your ingredients follow?

Accepted Answer

Depending on the ingredient, products are tested against USP, EP, CP or FCC monographs, or against an agreed customer specification. Assay methods include HPLC, UV, GC and titration, and enzyme activity is reported in the unit system used by the relevant monograph.

Question 3

Can I request a sample before placing a bulk order?

Accepted Answer

Yes. Samples are available for most catalog ingredients so your QC team can verify identity, assay and solubility before a purchase decision. Contact the sales team with the product name, grade and intended application.

Question 4

Do you support custom specifications or OEM formulas?

Accepted Answer

Yes. Extract ratios, standardization levels, mesh size, enzyme activity and packaging can be adjusted for many products, and the team supports custom formulas for supplement and cosmetic brands.

Question 5

Where is ShineHerb Biotech located and which markets do you serve?

Accepted Answer

ShineHerb Biotech is based in the Hi-Tech Zone of Xi'an, Shaanxi Province, China, and supplies buyers in Europe, North America, Southeast Asia and the Middle East.